Technical Support

General

Ordering

Disc Operation

General

Will USA Hockey Skills and Drills for the Complete Player and Coach and USA Hockey Off-Ice Training for the Complete Player and Coach play on my television?

No. This application is a computer program that will only run on PC and MAC computers with DVD-ROM drives that meet the system requirements.

What are the minimum system requirements to run this program on my computer?

Most importantly, be sure you have a DVD-ROM drive on your computer. This program will not run in a standard CD-ROM drive.

It is important to make sure your computer meets the minimum requirements for using this disc. Certain aspects to this program may perform poorly or not at all if your machine does not meet the requirements listed below.

For PC/Windows users:

  • Windows XP, Vista
  • Pentium 4 (2.33 GHz or faster) Intel-compatible CPU
  • 256 MB RAM
  • 1024x768 Resolution
  • 8x DVD-ROM Drive
  • Soundcard and Speakers
  • Adobe Reader

For Apple/Macintosh users:

  • OS X 10.2.8+
  • PowerPC G5- (1.8 GHz or faster), or Intel Core Duo (1.33 GHz or faster)
  • 256 MB RAM
  • 1024x768 Resolution
  • 8x DVD-ROM Drive
  • Soundcard and Speakers
  • Adobe Reader

Does the program install to my computer or does it run from the disc?

USA Hockey Skills and Drills for the Complete Player does not require you to install it on your computer. There are some components that save small pieces of data to your machine, but you can use the disc on any computer that meets the requirements.

Who can I contact if I have other questions?

If you have other questions about ordering or using the product, you can email them to mkiely@crameronline.com

Ordering

Where can I order USA Hockey Skills and Drills for the Complete Player and Coach and USA Hockey Off-Ice Training for the Complete Player and Coach?

USA Hockey Skills and Drills for the complete Player and Coach can be purchased at our online store available here.

Is there a discount for bulk orders?

Yes there is. The discount will be automatically taken when ordering a large quantity. The breakdown is:

1-10
$49.95 each or both for $85.95
11-49
$39.95 Each or both for $75.95
50+
$35.95 Each or both for $71.95

Also available for fundraising purposes for youth hockey organizations. For quantities of 25 or more please contact mkiely@crameronline.com

Why won’t the store accept my coupon code?

From time to time, we will offer special pricing on USA Hockey Skills and Drills for the Complete Player and Coach and USA Hockey Off-Ice Training for the Complete Player and Coach. If you have one of our coupon codes, you must enter it while checking out. All codes must start with the letters “USAH”; be sure to include this in the code. Also make sure that you are typing the code exactly as it is written. If you received an email with the code, you can copy it and paste it into the coupon text field upon checkout to make sure it’s correct.

After you enter the code, you can click the “Apply” button to see the cost change, or just click to continue when you have completed all fields on that page.

How long will my order take to ship? How long before it arrives?

Most order are shipped within 2 days if we have the product in stock. All continental U.S. orders are shipped First Class mail (unless otherwise specified) and the delivery time will vary based on your location. Canadian orders will be shipped ground and International and orders from Alaska, Hawaii and Puerto Rico will ship UPS 2-Day delivery.

What is the Return Policy?

Returns will be accepted for defective products only. Returns will be accepted at the purchaser's expense via UPS, FedEx, US Mail Priority Express or a recognized delivery service that provides a tracking number. In the case of a defective product, the purchaser will be issued a replacement DVD-ROM and a credit on their original shipping charge.

Send to:

Cramer
Attention: Mike Kiely
425 University Ave
Norwood, MA. 02062

Who can I contact regarding problems with an order?

Email all inquires to mkiely@crameronline.com. We will respond as soon as possible. Thank you.

Disc Operation

Why doesn't anything happen when I put the disc in my computer?

USA Hockey Skills and Drills for the Complete Player and Coach and USA Hockey Off-Ice Training for the Complete Player and Coach is a DVD-ROM application and you must have a DVD-ROM drive in order for it to run. If you have a CD-ROM drive only, you will not be able to run this application.

How can I check if my computer has a DVD-ROM drive?

Most Windows based computers will have a DVD-ROM logo on the actual drive itself. Take a look to see if your drive has this logo printed on it:

DVD-ROM logo

Why can’t I see the entire program on my screen? Certain areas look cut off.

This DVD-ROM program requires a minimum screen resolution of 1024 x 768. If your resolution is larger than this, you will see a border around the program. If your resolution is set smaller than 1024 x 768 (such as 800 x 600), you will need to change it. To do so, follow these instructions:

For PC/Windows:

  1. Click on the Start Menu, and then choose "Settings" and "Control Panel".
  2. Double click on "Display".
  3. On the Settings Tab, slide the Screen Resolution marker to 1024 x 768 or larger.

For Apple/Macintosh:

  1. Click on the Apple in the upper left corner.
  2. Select "System Preferences".
  3. Under "Hardware", select "Displays". From there, you can select a resolution of 1024 x 768 or larger.

Available separately or together as a discounted package

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